Who Are We Looking For

• 1-3 years in customer service or similar role
• Familiarity with CRM tools (e.g., Zendesk, Intercom)
• Excellent verbal and written communication in English
• Additional local languages are a bonus
• Basic troubleshooting skills for mobile apps

What Will You Be Doing?

• Handle customer inquiries via phone, email, live chat, and social media
• Provide accurate information about ResQX services, features, and pricing
• Assist customers in navigating the app and resolving technical issues
• Log and track customer complaints or service issues
• Coordinate with operations team for timely resolution of roadside assistance requests
• Gather and document customer feedback for improvement
• Provide regular reports on recurring issues or user pain points
• Promote referral programs and additional services to customers

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